Questions, answered.
What is Ootilor?
A shop for unusual things, found by our scouts and checked by hand. We list only a few of each, in small drops, and deliver fast where we're live.
How do I buy something?
Through the Ootilor app. The website shows this week's finds, but ordering, payment and tracking all happen in the app. Get the app.
What is a drop?
A small batch of new finds that goes live at a set time. Each find has only a handful made, so when they're gone, they're gone. Set a reminder in the app to hear when the next one opens.
Where do you deliver?
We're live in [LAUNCH AREAS]. Check your area, or join the waitlist if we're not there yet.
How fast is delivery?
Door to door in [DELIVERY PROMISE] in express areas. Elsewhere you pick a same-day or next-day window. You can track your rider live in the app.
What happens when I add something to my bag?
We hold it for you for 15 minutes so nobody else can take it while you check out.
Can I return something?
Yes, within 14 days of delivery for most finds. Start the return in the app and we'll collect it. See the returns policy.
Something sold out. Will it come back?
Sometimes. If a maker can make more, the find shows a restock alert in the app. Turn it on and we tell you first.
I make things. Can I sell with Ootilor?
We'd love to hear from you. Pitch us a find and it goes straight to our scouts.
How do I contact you?
In the app, under Help, or see contact for email and phone.