14 days to change your mind.
If a find isn't right, send it back. We collect it from your door and refund you.
Placeholder. This is a plain-English summary. The full policy for [LEGAL ENTITY NAME] is still being written. Last updated [DATE].
How to return
- Open the order in the Ootilor app and tap Return.
- Tell us why, and pick a time for a rider to collect it.
- Pack it the way it came. The rider checks it at the door.
The window
You have 14 days from the day it's delivered to start a return. After that, the return option closes in the app.
Refunds
Once we've checked the find, we refund you to your original payment method, or as Ootilor credit if you'd rather. We'll tell you in the app when it's done.
Things we can't take back
Some finds are marked final sale on their page, for example made-to-order or hygiene items. We'll always show this before you buy.
Damaged or not as described?
Tell us in the app as soon as you can, with a photo, and we'll put it right. Questions? Contact us.